Privacy Policy

1. Data Controller

The data controller for personal data collected through this website and the services provided is SLIDER ("Slider" or "we"), headquartered in the City of Buenos Aires, Argentina. Contact: [email protected]

2. Data We Collect

Depending on the interaction channel, we collect the following categories of data:

• Account and contract data: full name, corporate email, organization, job title, phone number, and billing details. Collected upon service onboarding.
• ONE portal usage data: IP address, browser type, OS, pages visited, actions performed, and timestamps. Used for security, audit, and service improvement.
• Telemetry and infrastructure data: performance metrics, event logs, security alerts, resource configurations, and access records generated by managed cloud environments. This data belongs to the client (see section 5).
• Communications data: messages sent through the Toki bot (Telegram), support requests, emails, and contact forms.

3. Purposes of Processing

• Provision and management of contracted cloud services.
• 24/7 continuous monitoring of client infrastructure.
• Detection of anomalies, security incidents, and threats via automated analysis (see section 4).
• Management of technical support tickets and operational communications.
• Compliance with legal and regulatory obligations.
• Continuous improvement of services and the platform.

4. Artificial Intelligence and Automated Processing

The SLIDER Autonomic Infrastructure Platform (AIP) uses artificial intelligence models for event correlation, anomaly pattern detection, and security alert generation. This processing operates on telemetry and infrastructure data from the client's environment.

Human oversight principle: no action affecting client infrastructure (blocks, configuration changes, remediation) is executed in a fully automated manner. Every AI-suggested action requires explicit approval from an authorized Slider team member or the client, as contractually agreed.

AI models do not autonomously make decisions with legal or significant effects on natural persons.

5. Slider as Data Processor

Regarding personal data that clients store or process in cloud environments managed by Slider (Microsoft 365, Azure, Acronis), Slider acts as data processor and the client acts as data controller. Processing is governed by the service agreement executed between the parties, which includes applicable data protection clauses. Slider does not access such data except as necessary to deliver the contracted service.

6. Sub-processors

To deliver its services, Slider uses the following technology providers that may process personal data as sub-processors:

All sub-processors have been evaluated by Slider and provide adequate data protection guarantees under their respective policies and certifications.

7. International Data Transfers

Some sub-processors listed in section 6 process data outside Argentina. Such transfers occur only to countries offering adequate protection levels or under appropriate contractual mechanisms, in compliance with Article 12 of Law 25,326. For clients located in the European Union, transfers are performed under Standard Contractual Clauses approved by the European Commission.

8. Data Retention

• Account and contract data: during the contract term and up to 5 years after termination, due to legal and tax obligations.
• Audit and security logs: 12 months online; 3 years in cold archive.
• Operational telemetry data: 90 days, unless the client configures extended retention.
• Support communications: 2 years from ticket closure.

9. Data Subject Rights

In accordance with Law 25,326 on Personal Data Protection of Argentina, the data subject has the right to:

• Access their personal data.
• Rectify inaccurate or incomplete data.
• Delete data when there is no legal obligation to retain it.
• Object to processing in cases provided by law.
• Request restriction of processing.

To exercise these rights, write to [email protected]. Slider will respond within the deadlines established by applicable regulations. The supervisory authority in Argentina is the Agencia de Acceso a la Información Pública (AAIP).

10. Security

Slider implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include: encryption in transit (TLS 1.2+) and at rest, role-based access control (RBAC), multi-factor authentication for staff accessing client data, continuous security monitoring, and incident response plans. No system is absolutely secure; in the event of a security breach affecting personal data, Slider will notify affected parties in accordance with applicable regulations.

11. Applicable Legal Framework

This Privacy Policy is governed by Law 25,326 on Personal Data Protection of Argentina and its implementing regulations. For clients located in the European Economic Area, Regulation (EU) 2016/679 (GDPR) additionally applies as appropriate.

12. Changes to This Policy

Slider may update this policy periodically. Material changes will be notified to active clients by email with a minimum of 30 days' notice. The current version will always be available at this URL.